Email Support
Contact our support team and we will guide you through account, gameplay, or platform issues.
What we can help with
- Account access, sign-in, and profile sync issues.
- Gameplay problems, loading failures, and broken links.
- General product questions and user guidance.
Support SLA
- First response target: within 24 hours on business days.
- Resolution target for standard requests: 1-3 business days.
- Complex issues may require additional investigation time.
Before you send
- Your browser and device model.
- Game name or exact page URL.
- Clear steps to reproduce the issue.
Tip: you can still email us directly at support@octogames.io.