Report Issue
Submit a structured bug report so we can triage and resolve issues quickly.
Issue categories
- Game does not load, freezes, or crashes.
- Broken links, missing assets, or UI layout problems.
- Account/favorites behavior not working as expected.
Bug triage SLA
- Triage acknowledgment: within 24 hours on business days.
- Critical issues: prioritized immediately after triage.
- Non-critical issues: scheduled in upcoming maintenance cycle.
Required details
- Exact game/page URL where the issue occurs.
- What you expected vs what actually happened.
- Browser version, device, and approximate time of issue.
For urgent blockers, add "URGENT" in your message and include screenshots if possible.